|
This form of support is included with all of our products and there is no additional cost to you.
It includes:
| Support forums | We encourage the use of this method as the answers can be viewed by other users
seeking answers for similar questions. |
| |
| Email | Send us an email with your questions an one of our support engineers will reply back to you within 4 business day |
| |
| Bug Fixes | Bug fixes release and minor updates are available for free. If a bug can only be fixed with a major upgrade, it will be provided |
| |
| Upgrade option | Customers are provided with a free upgrade to any version published within 30 days of purchase. |
This form of support applies to StressIT and WinSQL and is available for additional cost. Please refer to product
pricing for details.
| Basic support | Includes all the options that come with Basic support |
| |
| Priority email | With platinum support all email inquiries get a higher priority |
| |
| Telephone Support | Customers can receive telephone support during normal
business hours, which is 9:00 AM to 5:00 PM EST. If an engineer is not available at the time you call,
you can leave your contact information and someone will return your call as soon as possible. |
| |
| Access to pre-release version | You get access to our pre-release beta versions |
| |
| Upgrade option | Customers are provided with a free upgrade to any version published within 12 months of purchase. |
WinSQL
 Product Page
Frequently asked questions about WinSQL
User's Guide
DB Architect
Product Page
User's Guide
|
