Synametrics Technologies
Revolving around the core of technology
Support Options
Basic Support
This form of support is included with all of our products and there is no additional cost to you. It includes:
| Support forums | We encourage the use of this method as the answers can be viewed by other users seeking answers for similar questions. |
| Send us an email with your questions an one of our support engineers will reply back to you within 4 business day | |
| Bug Fixes | Bug fixes release and minor updates are available for free. If a bug can only be fixed with a major upgrade, it will be provided |
| Upgrade option | Customers are provided with a free upgrade to any version published within 30 days of purchase. |
Platinum Support
This form of support applies to StressIT and WinSQL and is available for additional cost. Please refer to product pricing for details.
| Basic support | Includes all the options that come with Basic support |
| Priority email | With platinum support all email inquiries get a higher priority |
| Telephone Support | Customers can receive telephone support during normal business hours, which is 9:00 AM to 5:00 PM EST. If an engineer is not available at the time you call, you can leave your contact information and someone will return your call as soon as possible. |
| Access to pre-release version | You get access to our pre-release beta versions |
| Upgrade option | Customers are provided with a free upgrade to any version published within 12 months of purchase. |
Product specific support
WinSQL
Product Page
Frequently asked questions about WinSQL
User's Guide
