Revolving around the core of technology
I've had a problem with a client install, where a large (practically every folder we tried) number of folders could not be moved within the folder tree under a SharedProjects folder. File/Folder In Use was the basic error message. I had to kill the SBOX.EXE process tree to be able to move the needed folders, then manually restart SyncriBox, which then started processing the moves.
This problem persisted even after the user rebooted their machine multiple times.
What should I start logging on the client and/or server side to help figure out what is causing this problem?
Thanks
I am sorry to learn you're running into this problem. Could you please contact us via email and send us the log files from the client's machine. Refer to https://web.synametrics.com/syncrifylogfiles.htm for instructions on how to view the log files.