Viewing Log Files
Syncrify creates log files on both server and client. These log files are very helpful in troubleshooting common problems.
Log File on the Server
The most important log file on Server's end is Syncrify.log, which is located in the $INSTALL_DIR\Syncrify\logs folder.
Log File on the Client
Log files are stored in the Data Folder on the client machine. The easiest way to get to this folder is to click Open Data Folder from Syncrify client. See the image below.
This will open up the Data Folder on the client machine, containing a sub-folder called \logs, which should contain a file called SyncrifyClient.log. This is the log file on the client side and will contain useful information.
Accessing Client Logs from the Server
Administrators can view the client logs without explicitly asking the end-user. To do this, follow the procedure below.
The following steps will only work if the Client is running at least version 3.3 and Remote Controlling is enabled. Additionally, SMTP server settings for Syncrify server must be correctly specified.
- Login to the server interface using the admin account
- Click Remote Clients under Quick Links
- Click View Details for the desired user
- Click the link to Submit logs and specify the recipients email address. Logs are sent via email.
Reading the Log Files
These log files contain data in the following format:
DATE TIME LOG_PRIORITY - ACTUAL MESSAGE
DATE TIME - is the timestamp when the log was entered
LOG_PRIORITY - This refers to the log level. Look for the word ERROR in this field if you are running into problems.
ACTUAL MESSAGE - This is the actual log message
We recommend sending these log files to our support department if you are running into problems.